Retail
The situation
John worked as a retail assistant for an international cosmetics company. When his grandfather-in-law became seriously ill overseas, his employer rejected his leave request due to a 'busy sales season', leaving him unsure of his rights.
How we helped
RMWC advised John that he was entitled to carer's leave under the National Employment Standards and assisted him to prepare a letter to his employer outlining the relevant protections under the Fair Work Act.
The result
After receiving the letter, the employer approved John's leave request, allowing him to support his family during a difficult time.